Who we are

Our website address is: shilohwater.com.

Our Commitment to Privacy

Shiloh Water Systems (sometimes “we”, “us” or “our”) has created this Privacy Policy (“Policy”) to demonstrate its ongoing commitment to privacy and to outline how it collects and uses information on shilohwater.com (the “Website”) and/or any accompanying mobile application (the “Mobile App.”). 

Shiloh Water Systems reserves the right, at any time, to modify or replace this Privacy Policy with or without notice except as described below. The most recent version of the Privacy Policy is available at shilohwater.com. Please check the Privacy Policy periodically for changes, though we may also notify you via email, click through notifications, or other direct electronic communication method of any changes that, in our sole discretion, materially impact your use of the Website and/or the Mobile App or the treatment of your Personal Information (defined below). Your use of the Website and/or the Mobile App following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.

For purposes of this Privacy Policy, personal information (“Personal Information”) is defined as any data relating to an identified or identifiable individual.

Information Collection and Use
We will not provide or sell your Personal Information to third parties except to fulfill your requests for products or services or when we have your consent.

We do not automatically collect any Personal Information, such as name, e-mail address, or phone number about users of the Website and/or Mobile App. We collect Personal Information only if voluntarily provided. You may voluntarily provide us with this Personal Information on our Website and/or Mobile App and/or submit comments and feedback. We may collect and use Personal Information to respond to your queries, to customize the advertising and content you see, to fulfill your requests for products and services, to improve our services, and to conduct research. To the extent that you provide us with such Personal Information, we will not provide or sell this Personal Information to any other company or organization without your consent.

By voluntarily submitting such Personal Information, you are consenting to receive e-mails from Shiloh Water Systems from time to time regarding various sales, promotions, or events. We also reserve the right to send you certain communications relating to Shiloh Water Systems, such as service announcements and administrative messages. We do not share your e-mail addresses with other organizations for commercial purposes unless you “opt-in” to receive e-mail offers from specially selected marketing partners of Shiloh Water Systems. Our marketing partners may have different privacy policies than ours. We encourage you to read their policies before responding to an offer.

If, at any time, you do not wish to receive e-mail updates from Shiloh Water Systems, you may send a message to annae@shilohwater.com, contact@shilohwater.com,ashley@shilohwater.com requesting removal from our e-mail list. Please allow at least five (5) days for such request to be honored.

If you provide us with your postal address, you may receive periodic mailings from us. If you would rather not receive such mailings, please call us at 503-436-6996 or write us at [streetaddres] Mt. Angel OR 97362.

We may use your Personal Information to fulfill your requests for products or services.

Mobile Subscriber Information

Your Mobile Information will NEVER be shared with other parties under any circumstances. This includes no sharing with third parties, affiliates, or for marketing or promotional purposes.

SMS Messaging

At Shiloh Water Systems, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the TCPA.

1. Information We Collect

When you opt-in to receive SMS messages from us, we collect the following information:

• Phone Number: The mobile number provided during the opt-in process.
• Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
• Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

We use your information to:

• Send text messages based on the preferences you indicated when opting in, such as promotional offers, updates, or alerts.
• Ensure compliance with federal regulations, including the TCPA.
• Monitor and improve our SMS services by tracking engagement metrics.

Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

3. One-to-One Consent Requirement

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from  [X]. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.

4. Message Frequency and Data Rates

You will receive no more than [X] messages per [week/month]. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees.

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly at annae@shilohwater.com or 503-436-6996.

6. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.

In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.

7. Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

8. Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

• Email: annae@shilohwater.com
• Phone: 503-436-6996
• Address: 190 West Church Street, PO Box 257, Mt. Angel, OR 97362

 Links:

• Terms and Conditions: https://shilohwater.com/terms-conditions/
• Privacy Policy: https://shilohwater.com/privacy-policy/
• National Do Not Call Registry: https://www.donotcall.gov/

 Key 2024 Compliance Elements:

• One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt into, not from multiple parties
• Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms​
• Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations​
• Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2024 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.

Text Messaging

You authorize us to contact you, including by sending text messages directly or through a conduit text messaging service and other communications to a cell phone using an automatic telephone dialing system or an artificial or prerecorded voice message, at any number you provide. You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means.

When you fill out the contact form on our site, complete intake forms, e-mail us, call us, inquire about products we sell, or inquire about services we offer or specials we maintain, you are authorizing us to contact you, including by sending text messages directly or through a conduit text messaging service and other communications to a cell phone using an automatic telephone dialing system or an artificial or prerecorded voice message, at any number you provide. You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means.

• OPT IN
  Message: “You’re now subscribed to our SMS updates! Get exclusive offers, product tips, and maintenance reminders directly to your phone.”
• OPT OUT
  Message: “You have been unsubscribed from our SMS updates. We’re sorry to see you go! If you change your mind, text ‘JOIN’ to resubscribe.”
• STOP
  Message: “All future messages have been stopped. If you’d like to receive updates again, text ‘JOIN’ to start again.”
• HELP
  Message: “Need assistance? Reply to this message or contact us at 503-436-6996. We’re here to help with any questions about our products!”
• OFFERS
  Message: “Thank you for opting in! Stay tuned for exclusive discounts and promotions.”
• REMINDERS
  Message: “Get reminders for regular maintenance! Text ‘MAINTAIN’ to receive tips on keeping your products in top shape.”
• FEEDBACK
  Message: “We value your opinion! Reply with your feedback or questions about our products, and we’ll respond as soon as possible.”
• UPDATES
  Message: “Stay informed! Text ‘UPDATES’ to receive the latest news on new products.”

Aggregate Information

We may use small text files called cookies to track user trends and improve your overall Website and/or Mobile App experience. A cookie is a piece of data containing non-personal information about the user and stored on the user’s hard drive. You may refuse cookies in your browser, but some of the features and services of the Website and/or Mobile App may not function properly as a result.

We reserve the right to track non-personal information about visitors to its Website and/or Mobile App for general purposes including, but not limited to, improving our services, marketing, advertising, or research purposes. Non-personal information may include without limitation: the total number of visitors to the Website and/or Mobile App, the number of visitors to each page of the Website and/or section of the Mobile App, the URL that the visitor has come from and goes to next (whether this URL is on its Website/Mobile App or not), the Internet browser being used, the type of operating system used, the visitor’s location, the visitor’s IP address, and the services purchased. Such aggregate information may be used for site administration purposes, to analyze trends, to gather broad demographic information, and to help us learn which parts of our Website and/or Mobile App users are visiting. 

Opt-Out

If we propose to use non-aggregate information for marketing purposes or to sell to third parties, we will notify users at the time we collect the information and allow them to opt-out of having the information used for those purposes. In the event that we would seek to share information that was previously collected, we would notify such users via e-mail and allow them the option of opting out of having this information disclosed.

Disclosure

[businesname] may transfer personal information if Shiloh Water Systems is acquired by or merged with another company. In this event, Shiloh Water Systems will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

We also reserve the right to release current or past user Personal Information to third parties for limited purposes in the event that we believe that usage is (1) in violation of this Agreement; (2) used to commit unlawful acts, and/or (3) required to be disclosed to prevent fraud or imminent harm or to comply with applicable laws, regulations, or legal process. 

Information Security

Shiloh Water Systems is committed to protecting your Personal Information from unauthorized access. In order to safeguard your Personal Information, we update and test our technology on a regular basis, restrict access to your Personal Information internally, and reasonably require outside companies to whom we provide your Personal Information for marketing, servicing, or processing purposes to restrict the use of your Personal Information to those purposes.

Your Personal Information and Updating Your Personal Information

You can contact us to obtain a copy of the Personal Information held about you by us. This may be subject to a fee not exceeding any prescribed fee permitted by applicable law. You can also ask us to correct and, where relevant, erase that information. Please note that certain Personal Information may need to be retained by Shiloh Water Systems for a period of time following cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law. 

 

You can edit your Personal Information at any time. In order to protect our users’ Personal Information, we will ask you to identify yourself and the Personal Information to be accessed, corrected, or removed before processing your requests. 

Linking to Shiloh Water Systems

Shiloh Water Systems generally encourages links from third party sites to its Website and/or Mobile App, provided that the link does not state or imply any sponsorship or endorsement of your website or its contents by Shiloh Water Systems.

Intellectual Property Overview

Shiloh Water Systems respects the intellectual property rights of others and expects the users of the Website and/or Mobile App to be equally respectful. Thus, it is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate access to users who may infringe the copyrights or other intellectual property rights of Shiloh Water Systemss and of others.

Shiloh Water Systems has no responsibility for content on other websites and/or mobile apps that you may access when using Shiloh Water Systems’ services. Material available on or through other websites and/or mobile apps may be protected by copyright and the intellectual property laws of the United States of America and/or other countries. The terms of use of those websites and/or mobile apps govern your use of that content.

Effective date: October __, 2019